Showing posts with label Internet. Show all posts
Showing posts with label Internet. Show all posts

Thursday, February 18, 2010

Oh Google, why do you do us wrong?

Nexus One support screwups, the Google Buzz fiasco, killing music blogs -- it seems like Google can't do anything right any more

So far, 2010 is shaping up to be the year Google discovered it had feet of clay -- and those feet have been spending a lot of time in Google's mouth.

(Also: This blog is shaping up to be all about Google, Apple, and Microsoft. Maybe we should rename it Notes from the GoogAppSoft -- or not.)

First, there was Google's disastrous foray into direct-to-consumer sales with the Nexus One phone, in which Google learned that, yes, you actually have to talk to customers when they're ticked off; they're not willing to wait until somebody gets around to responding on an online forum. Though Google has gotten slightly better at dealing with complaints over problems with 3G connections and phone delivery, it still hasn't figured out what "customer service" actually means.

Then, Google Buzz: a nice idea, if you spend all your time on the Googleplex and have no life and no secrets. Otherwise, it's just a bit too friendly with the information of relative strangers. Google has revised its Buzz product at least three times since it was introduced last week, trying to quell the privacy storm that followed; it still has a ways to go on that one, too.

On top of those comes a so-far little-reported incident that's been tagged Musicblogocide 2010. Earlier this month Google deleted years' worth of archives from six popular music blogs hosted on Blogger.com -- just wiped them from the face of the InterWebs. The reason? It had received multiple DMCA takedown notices from record companies alleging these sites were sharing music illegally.

Under the DMCA (otherwise known as Congress's boundless gift to copyright holders), a service provider like Google can escape liability for violations only if it acts immediately to remove any offending sites or files. The copyright holder doesn't have to prove the violations are genuine, and the service provider doesn't even have to notify the sites beforehand -- it can wipe first and notify later.

The problem? Some of the sites claim they had permission to share those music files. Worse, others say Google didn't ever notify them -- or if they were notified, the information was so vague that it was impossible to find out where the alleged violations occurred.

The only recourse for a site that's been hit with a DMCA takedown is to file a counternotification -- essentially a claim of innocence -- which Google then must forward to the copyright holders. If the copyright holders don't take legal action against the alleged infringers within two weeks, their sites must be restored.

That's kinda hard to do if 1) you've never been notified, or 2) you have no idea what you allegedly did wrong. In one case, Google has admitted its notifications were insufficient and restored the site. As for the others, it's sticking by its policies and saying the bloggers should have filed counterclaims.

Meanwhile, Bill Lipold, owner of the I Rock Cleveland blog, has been publicly haranguing Google and the International Federation of the Phonographic Industry (essentially an international version of the RIAA) on Google's own public support forums. He's reproduced emails from record companies stating he had the right to publicly distribute their music. On his new, non-Google-hosted blog, he points out that at least one of the files in question had been removed from his site more than two years previous, which would have been easy enough to check:

If at this point you're drawing the conclusion that neither the IFPI nor Google know exactly what they're doing in these matters, you're not alone. If at any point during the DMCA claim process a human being had clicked on the link and looked for the infringing content they wouldn't have found an mp3, but a 404 with the message, "Sorry, dude. The rockin' has stopped. Please be aware that downloads from I Rock Cleveland are only available for a limited time. You can find more Rock 'N' Roll at I Rock Cleveland."

Google isn't to blame for the DMCA, one of the most spectacularly abused pieces of digital legislation ever created. But it does seem to be getting more aggressive about DMCA enforcement.

Like I Rock Cleveland, most of those other sites have found new homes (so much for the effectiveness of DMCA takedowns). But Google is taking most of the heat for this, and a big part of that is because of how it reacted. It all stems from Google's attitude of "we'll respond if and when we feel like it, and only indirectly via our blog or online forum." It's another symptom of Google's self-centeredness -- the same thing that caused its failure to provide actual customer support for the Nexus One, as well as the entire Google Buzz fiasco.

The G-folk can't seem to see beyond the boundaries of the Googleplex. As Google becomes less of an Internet company and more of a consumer goods company, that myopia is only likely to get worse.

Does Google deserve the beating it's been getting (here and elsewhere)? Weigh in below or email me: cringe@infoworld.com.

This article, "Oh Google, why do you do us wrong?" was originally published at InfoWorld.com. Read more of Robert X. Cringely's Notes from the Field blog.

Source:

http://www.infoworld.com/d/adventures-in-it/oh-google-why-do-you-do-us-wrong-012?page=0,0

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Wednesday, December 23, 2009

High tech: What is the Cloud in Web 2.0?

The “cloud” has become the buzzword of the year and just like phrases such as Web 2.0, extreme programming and agile development, most people in the business world are looking for a clear definition of what, exactly, the cloud is.

Similar to a rain cloud, the Internet cloud has no specific point or boundary - it’s just “out there.” Many use the word cloud as a synonym for the Internet as in, “We don’t store your data on our local servers, but rather, we store you files in the cloud.” But it’s more than that.

There are a couple ways to think of the cloud.

First, in the cloud, your servers and data have no specific location. Ten years ago, someone could point to one server and say that’s where a particular e-mail was stored. Today, with services like Gmail, the subject line of an e-mail might be stored on one server, the body of the e-mail on another server, and the e-mail’s attachments stored on yet another server all while each server’s data is redundantly copied to multiple locations.

Second, using cloud-based computer services removes many of the technical requirements for knowing the details of the underlying infrastructure. For example, a corporation can use Google Apps to set up free e-mail, for up to 50 employees, with more than seven gigabytes of storage per account.

With this service, which is a white-labeled version of Gmail, a company can be up and running with a new corporate e-mail system within an hour. Ten or 15 years ago, this task would have required purchasing and maintaining a dedicated e-mail server or, at the very least, calling a hosting company and having an engineer set up the hardware. Whereas, today, you can simply click through some forms on the web, without human intervention, to configure a cloud service.

There are many cloud-based services and Amazon leads the pack with more than a dozen different web services collectively branded as Amazon Web Services. Amazon’s cloud storage (called Simple Storage Service or S3) and their cloud computing service (called Elastic Compute Cloud or EC2) are their two oldest and most popular services.

Amazon thinks of these services as “pay by the drink” meaning that there are no setup fees or contracts. A customer can literally be billed as little as a nickel or a dime each month. When using S3, Amazon charges 10 to 20 cents for each gigabyte of storage and bandwidth. EC2’s costs start at 12 cents per hour to run a Windows Server with admin access or as little as 8.5 cents per hour to run a Linux system with root access.

Many companies use cloud systems as their primary configuration while others use it as a backup. Companies, such as SDNN, run their entire website, 24/7, using cloud computing servers while others turn on cloud computing servers as a testing environment, for a few days, and then turn them off when they’re done and only incur a $5 or $10 bill.

No company is too big or too small to realize the benefits of using cloud-based services. One of the biggest strengths of cloud services is that they can be accessed via an API, which allows other computer systems to interface directly without human intervention. This means that cloud web services can be configured and monitored by automated systems and additional servers can be brought on line or turned off as needed.

With cloud computing services, users no longer need to worry about procuring, configuring and maintaining the underlying hardware. Rather, they can focus on the higher level services that are most important to their business.

source:

http://www.sdnn.com/sandiego/2009-12-08/blog/giving-em-the-business/high-tech-what-is-the-cloud-in-web-20

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Sunday, December 20, 2009

Mobile Internet to Dominate Within 5 Years -- Study

The mobile Internet is growing faster than its desktop counterpart ever did, and more users may go online via mobile devices than desktop PCs within five years, according to a new study by investment firm Morgan Stanley.

The intriguing prediction is one of many in the firm's massive "The Mobile Internet Report," a 424-page epic that someone, somewhere is bound to read in its entirety. For the rest of us, the executive summary will do just fine. If you're interested in perusing the full report, you'll find it here.

The report states we're "now in the early innings" of mobile Internet development, which is growing faster than previous tech cycles, including the evolution of the desktop PC. Given the rapid adoption of smartphones, including (obviously) the Apple iPhone and a growing number of devices using Google's Android mobile operating system, Morgan Stanley's conclusions shouldn't surprise anyone.

The study also points out that mobile Net growth is global phenomenon, not one confined to the developed world, which was typically the case with prior tech trends. But despite the worldwide focus, U.S. companies including Apple, Google, and Amazon are taking a leadership role. Furthermore, "a host of relatively young, but seasoned world-class technology veterans," including Apple CEO Steve Jobs and Facebook's Mark Zuckerberg, are leading the mobile push, the report states.

Five key tech trends are converging to spur mobile Net growth, including 3G (and soon 4G) broadband, the popularity of social networking, online video, VOIP services such as Skype and Vonage, and "awesome mobile devices" that do tasks that until recently were the sole domain of your desktop or laptop PC.

The short term looks especially bright for Apple, but challenges await.

The "mobile ecosystem" of the iPhone, iPod touch, iTunes, and various accessories and services will continue to bloom over the next two years. After that, however, Google Android, competition from emerging markets, and wireless carrier limitations may pose a threat to Apple's market share, the report predicts.

There's little doubt the mobile Internet will dominate in the coming years--just look how far mobile handsets have come since the debut of the iPhone in 2007. Toss in a growing selection of rapidly improving smartphones, a new breed of wireless-ready tablet devices, e-readers like the Amazon Kindle, and faster 4G networks, and it's easy to see that mobile is the future of the Net.

Source:

http://www.itnews.com/mobile/12122/mobile-internet-dominate-within-5-years-study

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Thursday, December 3, 2009

Facebook’s Killer Feature: The Mutual Friends List

2009 has been a busy year for Facebook. The Social Networking Service just reached a whopping 350 million users. It redesigned its site, then redesigned those redesigns (say that three times fast). And as Mark Zuckerberg, the site’s founder and chief executive, announced Tuesday, the company is getting ready to release a new set of privacy policies in the coming weeks.

Facebook has also been on the receiving end of some heavy criticism this year for an array of privacy issues and a perceived desire to look and act more like Twitter. Some of these concerns are valid, and some are just the growing pains of a five-year-old company in a market that continues to change and adapt at breakneck speeds.

All of that aside for a moment, I believe that Facebook has one important, underutilized feature that no other site can replicate or compete with: the “mutual friends” list.

When you go to an individual’s Facebook Page, the list sits in a little box on the left of the page, visually displaying who you know in common. For me, this often-overlooked feature has become an integral part of my Facebook experience. Sure, I still go to the site to update my status and peruse my news feeds, but I use Mutual Friends more than anything else.

This feature enables me to supplement the real world with additional digital information. When I go to a meeting or party, I take a minute to look up who’s attending and quickly explore friends we might share. It’s the perfect digital icebreaker. Increasingly, when I go to a conference and meet someone new, I’ll sneak into the hallway and look them up, too. Or, if they seem unencumbered by potential privacy concerns, we pull out our phones, and using Facebook’s mobile application, look each other up.

Last year, for example, I met Wired columnist Steven Levy at a conference in Boston. After a few minutes chatting about mundane tech stories, we quickly pulled out our laptops, zipped along to Facebook.com and sat for an hour discussing who we knew in common.

Of course, the “mutual friends” list has its drawbacks. Maybe I don’t want you to know we are both friends with the same political activist. Then there are the random acquaintances you’ve collected over the years — they’re not really friends, even though they send you messages that say “Hi, we have 10 friends in common so we must be friends!”

Still, for me, the Mutual Friends list has become an integral part of my digital life.

And five years after the site’s launch, this feature is something only Facebook really offers. It would be close to impossible for Twitter to do, since its service is built on a find-and-follow mentality. I follow people I’m not friends with, and in turn, people I’ve never met follow me.

What about Google’s Gmail? Its address book, although a prodigious resource, stores every e-mail address you’ve ever encountered, including those random Craigslist purchasers and every spammer who made it over the drawbridge and through its filter.

LinkedIn, the business social connection site, is Facebook’s closest competitor in the mutual-friends arena, but it generally connects people based on work affiliations, whereas Facebook tends to include personal friends, family and professional connections.

As the Facebook community continues to grow by over 600,000 people a day, there is a lot of potential for Facebook to move beyond who we know in common to what we know in common. As I update my status with movies I’ve seen, books I’m reading or news articles I like, these features could help make all kinds of conversation — not just introductory ones — a lot more engaging.

Source:

http://bits.blogs.nytimes.com/2009/12/02/facebooks-killer-feature-the-mutual-friends-list/

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Monday, November 9, 2009

Google's Desire to Scan Old Books has Critics Casting it as Goliath



Google's ambitious plan to scan millions of old, out-of-print books, many of them forgotten in musty university libraries, has turned into one of the biggest controversies in the young company's history.

A broad array of opponents, ranging from Google competitors Microsoft and Amazon to libraries and copyright scholars, has joined forces to oppose Google's proposal to create a comprehensive online repository of the books and split the revenue from access to that catalog with authors and publishers.

Facing a November deadline to revamp the proposal, which Google struck with the book-publishing industry after a class-action lawsuit, the company with the unofficial motto "Don't Be Evil" is fighting the perception among some that the plan is an unseemly power play to seize the lucrative dominance of digital books.

Company co-founder Sergey Brin has said repeatedly in recent weeks that Google is primarily acting with the public good in mind to preserve the world's cultural heritage in old books.

"I've been surprised at the level of controversy there," Brin said at a recent Internet conference in San Francisco. "Because digitalizing the world's books to make them available, there's been nobody else who's attempted it at our scale."

Federal regulators didn't see it that way, with the U.S. Department of Justice asking a federal judge this fall to reject the proposed class-action settlement. Department officials say Google's plans would potentially violate federal antitrust laws.

The issue has clearly become more prominent because of Google's vast ambitions -- its dominant search index to more than a trillion of web pages, and its march into digital maps, mobile phones, online video and other sectors of the Internet.

The controversy has shown Google is not that different from other profit-driven corporations, said Siva Vaidhyanathan, a professor of media studies and law at the University of Virginia.

"It really took something this big and grand to show that Google does have problems, and does have vulnerabilities, and can be exploitative," Vaidhyanathan said. "I'm as surprised as anybody that this turned out to be the moment in which Google's true nature came to light."

Source:

http://www.physorg.com/news176738669.html

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Tuesday, November 3, 2009

Google Chrome Beta Gets Bookmark Sync

The test version of Google's browser will let you save your favorite sites, and access them from multiple computers

The latest beta version of Google's Chrome Web Browser is making it easier for you to keep track of all your favorite Web sites across multiple computers. The search giant introduced bookmark syncing this week as a feature of Chrome's latest trial version. Google started testing bookmark syncing earlier this year on developer builds of Chrome, and its release on the beta channel means bookmark syncing is one step closer to becoming a standard feature of Chrome's stable version.

Bookmark SYNC

Once you've downloaded the Chrome beta, you can access the new feature by clicking on the wrench icon on the far right side of your browser window. Then select "Synchronize my bookmarks," and a pop-up window should appear asking you for your Google Account information. Sign in, and Chrome will store your bookmarks in your Google Docs account. To sync your bookmarks across multiple locations, just download the beta version of Chrome on each computer you use, and repeat the steps outlined above.

When you add, delete, or edit your Chrome bookmarks on any device, those changes will be updated across all your computers. You can also add bookmarks from other Web browsers like Firefox and Internet Explorer by importing the data into Chrome, and the new additions will be automatically synced with the file in your Google Docs account. Google does not allow you to edit bookmarks directly from Google Docs.

Other Alternatives

If Google Chrome is not your thing, but you like the concept of bookmark syncing, you can also get the same functionality on other popular browsers. Internet Explorer users can download the Windows Live Toolbar to store and sync bookmarks with Microsoft's online storage service,

SkyDrive.

Firefox users can download the Xmark add-on that allows you to synchronize your bookmarks and passwords. And Opera users can get in on the syncing action through Opera Link, which stores bookmarks, speed dial entries and more. You can also access your Opera Link data within competing browsers at link.opera.com. If you don't want to be tied down to a specific browser brand, try out Delicious, the social online bookmarking site.

Speed

Google says the latest developer build of Chrome is thirty percent faster than the browser's current stable version. Chrome's new speed claims come on the heels of similar statements from Mozilla, which released the beta version of Firefox 3.6 on Friday. Despite the media attention heaped on Chrome since its initial release last year, the browser is still far behind in popularity compared to the two market leaders: Microsoft's Internet Explorer and Mozilla Firefox.


Source:

http://www.infoworld.com/d/applications/google-chrome-beta-gets-bookmark-sync-746

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